Alexis Filters is the trading name of Alexis Filters, based at:
Unit 20, Melton Enterprise Park, Redcliff Road, North Ferriby, HU14 3RS
This privacy policy explains how we use the personal data collected from you or that you provide to us when interacting with our business, website, or services.
What personal data do we collect?
We collect the following personal data from you:
- Your name
- Your geographical address
- Your email address
- Your telephone number
- Company name (for B2B transactions)
- Payment details (processed securely via third parties – not stored by us)
- IP address and website usage data (via cookies – see our Cookie Policy)
When do we collect personal data?
We collect information about you when:
- You place an order for products or services
- You contact us or we contact you via email, phone or website forms
- You register for updates or request product information
- You browse our website (via cookies and analytics tools)
How will we use your personal data?
We will use the information we have to:
- Fulfil product orders and provide services
- Deliver order acknowledgements, invoices, and dispatch information
- Notify you of changes to products, recalls, or technical updates
- Email you about offers, new products, or technical matters relevant to our products (legitimate interest or consent-based depending on the context)
- Improve our website, services, and communications through usage data analysis
We will not sell or rent your personal data to third parties for marketing purposes.
Legal basis for processing
We process your data under one or more of the following lawful bases:
- Contractual necessity: to process and fulfil orders you place with us
- Legitimate interests: for marketing to business contacts, fraud prevention, and website analytics
- Legal obligation: for tax and record-keeping compliance
- Consent: for marketing communications to individuals where required
How do we keep your personal data?
We take steps to ensure your personal data is:
- Stored securely using encrypted systems and limited access
- Retained only as long as necessary for the purposes outlined above
- Protected from unauthorised access, loss or misuse
Data related to transactions is retained for a minimum of 6 years, in line with HMRC and legal obligations.
Your rights – opting out of marketing
You have the right to opt out of our marketing and communications at any time. This can be done via:
- The ‘unsubscribe’ link at the bottom of marketing emails
- Calling us on +44 1482 711259
- Emailing us at sales@alexisfilters.co.uk
- Using the contact form on the website
Your rights – accessing and correcting your information
You have the right to:
- Request a copy of any personal data we hold about you
- Request correction or updates to your personal data
- Request deletion of your personal data (where applicable)
We aim to respond to such requests within 7 working days. To exercise any of these rights, please email sales@alexisfilters.co.uk or use our website contact form.
Disclosure of your information
We may disclose your personal data:
- To other companies within the Alexis Filters group
- To comply with legal obligations
- To enforce our Terms and Conditions
- To credit reference or fraud prevention agencies when processing orders
- To third-party providers who help us fulfil orders (e.g., couriers, payment processors)
- To a buyer, in the event of a business sale or asset transfer
Third-party services and international transfers
Some services we use (e.g., payment gateways, analytics providers) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses. We only work with trusted providers who meet high standards of data protection.
Other websites
Our website may contain links to other websites. This privacy policy only applies to Alexis Filters and this website. We are not responsible for the content or privacy practices of external sites.
Cookies
We use cookies and similar technologies from partners such as Google, Microsoft, Hotjar, and Lucky Orange to analyse site traffic, personalise your experience, and serve targeted advertisements. By consenting, you agree to the collection of your data for these purposes and the sharing of your information with these third parties. You can manage your preferences or withdraw your consent at any time via our Cookie Settings.
Changes to this privacy policy
We review this privacy policy regularly – all updates will be posted on this page.
Last updated: Thursday, 14th August 2025
Contact information
If you have any queries about this policy or how we use your personal data:
T: +44 1482 711259
E: sales@alexisfilters.co.uk
Or write to:
Alexis Filters
Unit 20, Melton Enterprise Park
Redcliff Road
North Ferriby
HU14 3RS