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Returns and Refunds

Thanks for shopping at Alexis Filters Ltd

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

If it is returned with damaged packaging this may be deducted from the return value we give you.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to you.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

If you receive a refund, the cost of return shipping if Alexis Filters has organised it will be deducted from your refund.

 

Contact Us

If you have any questions on how to return your item to us, contact us.

 

 

TESTIMONIALS

“Finding out about Alexis Filters from a friend's recommendations was always going to be a good start. Neil and all his team are always very friendly and happy to help in any way they can. If a problem arises it's sorted quickly and smoothly with no fuss what so ever. The products they supply are always top quality. One of the best things I have found with the team at Alexis is the passion to find the correct part to do the job even if it's just from a picture or some measurements, they will very quickly have the filter you need! In a world where cost matters Alexis never fail to keep cost low. I could not be happier with the service I have got from them, I look forward to working with them for many years to come! Thanks guys!”

Matt H