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Returns and Refunds

Thanks for shopping at Alexis Filters Ltd

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

If it is returned with damaged packaging this may be deducted from the return value we give you.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to you.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

If you receive a refund, the cost of return shipping if Alexis Filters has organised it will be deducted from your refund.

 

Contact Us

If you have any questions on how to return your item to us, contact us.

 

 

TESTIMONIALS

“After first using Alexis filters due to our previous supplier only being able to supply a specific filter, 4 years later I am proud to say we have never looked back. The service and Technical support we have received has been brilliant. Neil and the staff are always welcoming and any queries are dealt with straight away with regular updates. We feel no one can match Alexis filters quality, service and price. Great company with a great customer service.”

James BLS